A veteran or family member fills out an online application for assistance.

USA Cares’ Case Management Team reviews the application and assigns it for further evaluation.

The Case Manager verifies details with the applicant. If the case meets grant requirements, they send a follow-up email outlining the next steps.

The applicant completes a financial literacy course. They also must submit required documents, including proof of military service, past-due bills & proof of income loss related to military service.

The Case Manager compiles a case summary and gathers all documentation for the Programs Manager to review and submit to the virtual committee.

A virtual committee evaluates the case and makes a recommendation. Final approval comes from USA Cares’ leadership team.

If approved, payments are sent directly to landlords, mortgage companies, utility providers, etc. Food or gas cards are mailed to the client if needed.